Help centre

Everything you need to know about the product and billing.

Kucredit FAQs

Yes—there’s no fee to open a standard Kucredit account.

Yes—you can transfer funds to external bank accounts. Here’s how:

Go to Transfers: Log in and navigate to Transfers > Transfer To Other Banks.

a. Add a Beneficiary: Enter the recipient’s bank name, account number, and routing number (or SWIFT/BIC for international transfers).

b. Enter Amount: Specify how much you’d like to send.

c. Review & Confirm: Check the details, note any fees (see our Fee Schedule), then click Confirm Transfer.

d. You’ll receive an email notification once the transfer is initiated and another when it’s completed.

Security is a top priority at Kucredit. We protect your funds and personal information with state-of-the-art security measures, including the latest encryption and compliance protocols. Additionally, your digital assets are secured on Fireblocks, and we enable Multi-Factor Authentication (MFA) for every user upon signup to further enhance security.

Kucredit is a safe and reliable way to pay — your financial details are always kept private and never shared with sellers or third parties. This means you can make payments confidently, even to people or businesses you don’t know.

Plus, we’ve got you covered. If an eligible purchase doesn’t arrive or isn’t as described, Kucredit’s Buyer Protection program ensures you get a full refund, including shipping costs.

Using Kucredit is fast, simple, and secure.
It’s Fast!

Make payments in just a few clicks. Simply enter your email and password, and your transaction is complete—no delays, no hassle.

It’s Simple!

Forget reaching for your wallet or typing your card details every time you shop. With Kucredit, you can pay online quickly and easily using just your email and password. We make every checkout effortless.

Your financial information stays protected. Kucredit Bank uses advanced encryption and security systems to keep your payments safe and your data private.

You can use Kucredit at millions of merchants and service providers around the world. Whether you’re shopping online, subscribing to digital services, or supporting global causes, Kucredit makes it easy to pay securely and instantly Plus, you can send money internationally to almost anyone, anywhere simply using their Kucredit account number or tag name . With Kucredit, sending payments abroad is fast, reliable, and effortless.

Every transfer is different. We always move your money as quickly as we can

The transfer is being processed

Sometimes we need a little more time to convert the money. A transfer can take up to 2 working days to be converted.

Your transfer may also be delayed if we need to do extra security checks. These checks are a requirement for us as a regulated financial institution. We'll email you if we need any more information from you.

With Kucredit, you can see your account number or tag name on your home screen that you can share with others to receive payments. Once you get account number or tag name, you can share them with the person or business that wants to pay you and they can send you money directly from their Kucredit balance.

When getting paid to your Kucredit account, you can receive money for free. We don't charge for fees( Zero fees) and you can receive almost $100,000 amount In your kucredit wallet. You can upgrade your account for higher amount.

The fees for withdrawing money vary depending on how you want to withdraw. Withdrawal to your personal Bank account we charge a 0.4% Fixed fee per payment. Withdrawal to your personal PayPal account we charge a 0.3% Fixed fee per payment.

You can get an account in over 50 different currencies including USD, EUR, GBP, HKD, BRL, CNY, AUD, SGD,PLN

No collateral is required. Our loans are based on your creditworthiness and account behavior.

You can reach us through the support section in your Kucredit app or via our website chat.

Once a loan has been disbursed, it cannot be cancelled. However, you can repay it early to close it.

Enjoy a business solution designed to help you grow.

Access features to scale your financial operations and manage transactions with ease.

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